by Gillian Christie, Chief Data Officer | Jun 18, 2020 | User Research
We are all familiar with the “say-do” gap; where someone tells you one thing and then acts in another, seemingly contradictory, way. Are they telling you what they think you want to hear? Maybe telling the truth would rock the boat, or have even more sinister...
by Gillian Christie, Chief Data Officer | Jun 18, 2020 | Emotional Data, Organizational Trust
What does trust mean in an organization? Here is a point of view from Brent Gleeson in Forbes Magazine: The first dimension is competence; the belief that an organization has the ability to deliver on what it says it will do. That it has the ability to...
